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Shopping FAQ

How to register as a member?

Click the “Login” button to registration page, and fill up all the required fields. Finalize your detail and enjoy your O'KAT experiences.

Forgot your password?

Go to the "Login" page, and click "Forgot your Password", enter the registered email address, the system will automatically send you a Password Reset notification, please follow the steps to reset the Password.

How can I change my profile and pass word?

Please log in to your account, and click “Profile Edit” then change information then click “Update”


Within Taiwan main island, free delivery for order above NT$1,100, order less than NTS1,100, the shipping fee is NT$80.

For the outlying island or remote areas or other countries, please refer to the postage rate of Chunghwa Post ( )

or contact us at: [email protected]

How to cancel my order?

Please contact our customer service at +886-7708-1219 or email us [email protected]
Kindly note there is no refund if payment settled, sorry for any innconvenience caused.

How to use the Discount Code?

Please enter the discount code number to the Discount Column to take effect.

How to use the Shopping Point?

If there is a Shopping Point, it will be automatically deducted from the total amount when checking out.

When will be the Shopping Point expired?

The Shopping Points will be expired on December 31st of each Year, and so on.

How to earn the Shopping Point?

For every NT$100 purchase will receive one Shopping Point after the checkout is completed, or simply share your "Exclusive Discount Code" to another member, and you can also earn the shopping point once the member complete the purchase. 

Above promotions are only limited to purchase on the

How to view my Shopping Point?

After logging in, click Membership Center, you will find "Reward Program" bar and click it for detail.

Cannot receive the delivery notice of goods, member e-newsleter?

If you use a free mailbox, the letters which sent by system may be placed in spam.

Overseas Order and Payment

Thank you for your purchase, for oversea order, you can choose your shipping country at the shopping cart and the shipping fee will be presented. 

For any questions, please contact us at: [email protected]

Overseas return/exchange policy

Please aware that for overseas returns, we are not able to provide the service. Thank you for your attention.

Packages ordered

1. Packages ordered overseas are delivered by SF Express or EMS (Post office), and can be delivered to the designated place within 7-14 days after payment is completed

2. Freight calculation method, the official website is equipped with a standard weight of one kilogram. If there is more than the freight difference, the difference will be notified separately. Please do not order food containing meat ingredients to avoid undeliverable.

3. If the freight exceeds the customer service staff will contact you by e-mail within 3 days.

4. If the goods are unacceptable under customs inspection, the buyer will be responsible for the scrap and postage costs.

5. The excess freight will arrange online payment by credit card for you